Information and Procedures

 

 

RESERVATIONS

Please make your reservations for catered events through the academic year at

Onondaga Community College with American Dining Creation's online ordering system at occcatering.catrtrax.com. In order to serve you we ask that you make arrangements for buffet and formal service luncheons and dinners at least two weeks prior to the event. Coffee service and beverage set-up requests must be received no later than 48 hours prior to the function.

Catering equipment

As the host of your event, you are
responsible for the equipment we have provided for the service of the event. Any missing equipment or equipment damaged by guests will be charged to your account, at replacement cost. In the occurrence of a very large event, specialty equipment may need to be rented. We can provide this for you at an additional charge.


BILLING FOR PERSONAL EVENTS

All personal and non-college sponsored events are billed by American Food and Vending. All such functions must be guaranteed with a payment of 50% of the estimated costs prior to the function. The balance will be due upon receipt of the invoice on the day of the function.

 

GUARANTEE

We ask that you give us a final attendance number at least 48 hours prior to your function so that we may make final arrangements. If no final guarantee is received, we will consider the number indicated on the original booking forms to be the correct and guaranteed number of guests. The guarantee is not subject to reduction after 48 hours. Final guarantees must be submitted directly to the Catering Office at 498-7230.

 

CANCELLATIONS AND LATE CHARGES

Cancellations must be made within a reasonable time, and no later than 48 hours prior to the function. A minimum of 50% service charge is assessed if cancellations are made after the cut-off period.


Service Levels

 

Our Catering Department offers four levels of service to fit your event needs.

 

DROP OFF

Drop off service is recommended for Beverage set-ups, Continental Breakfasts and Deli Buffets. It does not include any attendants or linens. Your order will be dropped off and picked up at the times specified on your event order.

 

SELF-SERVICE BUFFET

Self-service is recommended for informal affairs and business meetings for 25 or fewer guests where hot or cold lunch or dinner is requested. No attendants are provided. This service level includes tabletop linens only, and paper or disposable is recommended. Your buffet will be beautifully presented and ready to start at your convenience.

 

WAITED SERVICE BUFFET

This service level is recommended for Receptions, Luncheons and Dinners serving more than 25 guests. Tabletop linens are included for banquet tables and guest seating tables. All steps or service (beverage, dessert, etc.) will be presented as buffet service.

 

FORMAL TABLE SERVICE

Full waited service is available for Formal Sit-Down Luncheons, Dinners and Cocktail Receptions. Tabletop linens are included.

 

Specialty Linens, China, and specialty equipment rentals are available for additional charges.

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