Policies

Hours of Operation

During the Academic Semester (Weekdays)
• 8:00 AM – 8:00 PM
• Orders for events taking place after 5:00 PM must be emailed to the Director of Catering for processing.

During Holiday Breaks & Summer (Weekdays)
• 8:00 AM – 3:00 PM
• Orders for events taking place after 3:00 PM must be emailed to the Director of Catering for processing.

During the Academic Semester (Weekends)
• Seven (7) business days’ notice required
• Service available between 8:00 AM – 8:00 PM
• Weekend orders must be emailed to the Director of Catering for processing.

During Holiday Breaks & Summer (Weekends)
• Fourteen (14) business days’ notice required
• Weekend orders must be emailed to the Director of Catering for processing.

Please note: Orders placed outside of normal operating hours may require additional labor charges, assessed on a case-by-case basis.

Ordering Timelines

• A minimum of five (5) business days’ notice is required for all catered events.
• Price quotes and special menu options for items not listed on the standard menus may be available upon request.
• Special menu requests require a minimum of two (2) weeks’ notice to allow adequate time for review and processing.
• Requests received with fewer than five business days’ notice may be subject to additional fees, including labor charges, assessed on a case-by-case basis.

Minimum Attendance Requirements

• Most menu pricing reflects a minimum of 15 guests, unless otherwise noted.
• Buffet or served meals for fewer than 15 guests may be subject to additional charges, assessed on a case-by-case basis.

Delivery Minimums

• Catering orders totaling less than $50 are not eligible for delivery without prior approval from the Director of Catering.
• Orders under $50 may be subject to an additional delivery or labor fee, assessed on a case-by-case basis.

Guaranteed Guest Counts

• A guaranteed guest count is required five (5) business days prior to the event date.
• For menus offering a choice of entrées, the quantity of each entrée must be provided at the time of guarantee.
• Clients are responsible for clearly identifying entrée selections at the event (e.g., place cards, tickets, or other indicators).

Changes to Existing Orders

• Changes to an existing catering request must be submitted a minimum of five (5) business days prior to the event.

Cancellations

• A minimum of twenty-four (24) hours’ notice is required to cancel a catering request.
• Cancellations made within 24 hours of the event may result in full charges, including food and labor costs, assessed on a case-by-case basis.

Food and Beverage Policy

• All food and beverage items must be provided by College Dining Services.
• In accordance with New York State health and safety regulations, any remaining food may not be removed from the event site.

Alcohol Service

• Events that include alcohol service require a minimum of thirty (30) days’ notice for planning and permitting.
• An alcohol permit fee will apply if an event is cancelled or rescheduled.
• Alcohol permits are valid only for the originally approved date and time.

Special Dietary Needs

• Meals accommodating special dietary requirements are available upon request.
• Requests must be submitted at least seven (7) business days prior to the event.
• Custom dietary items may be subject to additional charges.

Catering Equipment

• The event host is responsible for all catering equipment provided by Dining Services.
• Charges will apply for any missing or damaged equipment or supplies, based on replacement costs.
• Specialty equipment may be available for rental at an additional cost.

Additional Charges

• Additional fees may apply for events that extend beyond normal building hours, require additional staffing, involve special requests, or incur extraordinary labor or setup requirements.

Onondaga Community College Dining Presented by American Dining Creations: a Division of Food Consultants Inc.
4585 West Seneca Turnpike
Syracuse, NY 13215
(315) 350-1746